Shipping Policy for products purchased through FarmOR Partner App

Shipping Methods

Standard Shipping: Takes 2-5 business days

Order Processing Time

Orders are processed and dispatched within 12-48 hours after payment confirmation. Please note that order processing time may vary during peak seasons.

Shipping Regions

We currently provide shipping services to retail shops located in Telangana and Andhra Pradesh states through cargo and third party logistic service companies

Shipping Costs

Shipping costs are calculated based on the weight of the products and the selected shipping method. The exact shipping cost will be conveyed during the checkout process.

Order Tracking

You will receive the LR number and tracking of the order once payment is confirmed and dispatch is done, via WhatsApp.

Delivery Issues

In case of any issues with the delivery or if the product is damaged during transit, please contact our customer support team at +91-6301750175 within 1 day.

Undeliverable Packages

If a package is undeliverable due to incorrect address information provided by the customer or if the package is refused, the customer will be responsible for any additional shipping charges.

Contact Information

For any shipping-related inquiries, please contact our customer support team at +91-6301750175

This shipping policy is subject to change. Please review this page periodically for any updates.

Thank you for choosing FarmOR for your B2B e-commerce needs. We strive to provide you with high-quality products and exceptional customer service. This Return & Refund Policy outlines our guidelines and procedures regarding returns and refunds for the products purchased through our app and website.

Eligibility for Returns

We accept returns on products in the following situations:

• The product received is damaged, defective, or not as described.
• The product received is different from what you ordered.

Initiation of Return

To initiate a return, please follow these steps:

• Contact our customer support within 2 days from the date of delivery.
• Provide your order details and a clear description of the issue.
• Our customer support team will guide you through the return process.

Return Conditions

For a return to be accepted, the following conditions must be met:

• The product must be unused, in its original packaging, and in the same condition as when received.
• All tags, labels, and accessories associated with the product must be intact.
• The return request must be initiated within the specified timeframe.

Return Shipping

For eligible returns, we will provide you with a prepaid shipping label or arrange a pickup service. The cost of return shipping will be borne by us.

Inspection and Approval

Once we receive the returned product, our team will inspect it to ensure that it meets the return conditions mentioned above. If the return is approved, we will proceed with the refund.

Refund Methods

Refunds will be processed using the original payment method used during the purchase. If that is not possible, we will work with you to find an alternative refund method.

Refund Timeframe

We aim to process refunds within seven days after the approved return is received. Please note that the actual refund time may vary depending on your payment provider.

Non-Refundable Items

Certain items are not eligible for refunds, including:

• Perishable or consumable products.
• Products with hygiene concerns (e.g., personal care items).
• Customized or personalized products

Product Warranties

• Some products may be covered by a manufacturer's warranty. In such cases, we encourage you to reach out to the manufacturer directly to resolve any issues related to defects or warranty claims.

FarmOR reserves the right to modify or update this Return & Refund Policy at any time. Any changes made will be effective immediately upon posting on our app and website. We encourage you to review this policy periodically. If you have any questions or require further assistance regarding our Return & Refund Policy, please contact our customer support team.

Dispute Resolution

• If you encounter any issues or disputes regarding returns or refunds, please contact our customer support team. We will work diligently to resolve the matter to your satisfaction.

FarmOR reserves the right to modify or update this Return & Refund Policy at any time. Any changes made will be effective immediately upon posting on our app and website. We encourage you to review this policy periodically. If you have any questions or require further assistance regarding our Return & Refund Policy, please contact our customer support team.

This Return & Refund Policy template is provided for informational purposes only and should not be considered legal advice. It is recommended to consult with a legal professional to ensure compliance with applicable laws and regulations.